At Mega Pallet Liquidation, customer satisfaction is important to us. Our Return & Refund Policy explains how to request a return, the conditions for eligibility, and how refunds and exchanges are processed.
1. Return Eligibility
We accept eligible return requests within 30 days of the delivery date, subject to the following conditions:
Items must be unused, unopened, and in their original packaging.
All original accessories, labels, and included components must be returned.
Products must be in the same condition as received.
Proof of purchase or a valid order number is required.
The following items are generally not eligible for return:
Used or opened products.
Clearance or final sale items.
Customized or personalized products.
Items damaged through customer misuse.
Please review individual product descriptions for any additional return restrictions.
2. How to Request a Return
To initiate a return, contact our customer support team using the information provided below.
We offer exchanges for items that arrive damaged, defective, or incorrect, subject to product availability and approval.
If you need an exchange, contact our support team with your order number, product details, and a description of the issue. Our team will explain the available options and provide the necessary instructions.
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
To help us resolve the issue, provide:
Your order number.
A description of the problem.
Clear photos or videos showing the damage, defect, or incorrect item.
Our team will review your request and determine an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances.
11. Contact Us
If you have questions about returns, refunds, exchanges, or the status of a return request, please contact our customer support team.
Apex Pallet Liquidation
Address: 9700 E 56th St, Raytown, MO 64133, United States
